Customer Claim Support Associate for 3 months

  • Place:

    Brno
  • Work type:

    full-time
  • Required languages:

    Czech (B2) and English (B2)
  • For graduates:

    yes

Recruiter Contact:

Martina Kuchtíčková Martina Kuchtíčková CoE Positions

Why should you choose us?

We are a Europe's leading specialist electrical and telecommunications retailer and Services Company, our branch in Brno administratively supports multiple segments of the entire company’s business (finance, logistics, IT, web design, and retail). In our team we are doing an administrative support to our commercial business in the UK.

In the CSA team we are a team of young people doing an administrative back office support to our commercial business in the UK and making sure the below major responsibilities are carried out:
  • The extended product warranty purchased by our end-customers is correctly setup and administered in our system and the related payments are carried out accordingly
  • The suppliers responsible for repairing broken products are paid for their services
  • The end-customers are offered an adequate replacement for their broken irreparable product
  • Missing products are allocated to the stores stock

Iveta, Customer Service Agreement Manager:
‘As a manager of this team, I am looking for a proactive and communicative colleague who has an eye for detail and common sense. You should enjoy back-office activities – daily work with Excel, working with systems and data, and be passionate about technology and customer satisfaction. We will support your first steps, introduce you to everyone in the team and make sure you become part of it.’

What will you do?

  • Setting up and maintenance of extended warranty forms in our internal administration system
  • Processing invoices for suppliers responsible for repairing broken products
  • Identification of replacement of irreparable products and related administration
  • Allocation of products from our warehouse to the individual stores
  • be informed and updated with all department and business changes on regular team meetings
  • always be empowered to come up with suggestions on process & quality improvements

What can you learn in our team?

We will help you to improve your English skills (especially in a written form). You will learn how to effectively operate the Microsoft Office applications and you will strengthen your communication skills and assertiveness.
As we also would like our employees to grow personally, we offer a wide range of technical and soft skills trainings such as:
  • Project Management
  • ACCA Diploma
  • CIPD Certificate
  • Presentation skills
  • Excel trainings
  • Assertiveness

and many more, all delivered by fantastic internal and external trainers. You can even become one of them!

Now you’re probably wondering what skills and knowledge we expect from you? Well…

  • You can communicate in English and also Czech
  • You demonstrate an eye for detail and are able to input data with first time accuracy
  • You are a team player with high degree of responsibility
  • You have good communication and interpersonal skills
  • You know how to use MS office
  • It is important that you don’t suffer when it comes to changes in your or your team working plans
  • You shouldn’t mind working occasional overtime; Christmas is a typical peak time when we shift into higher gear

What we offer to make you happier?

  • You can fully enjoy 25 vacation days
  • 110 CZK/day lunch vouchers via e-lunch card
  • Bonus and loyalty scheme
  • Home office, yet office is still partially open, sick days
  • Extensive training offer; hard and soft skills trainings, language courses, internal conference and interesting guest speakers, currently in a virtual form. We provide ACCA studies to colleagues from financial departments.
  • Lots of online and virtual trainings these days.
  • You can mix benefits of your choice in our Cafeteria benefit system (holidays, recreation, well-being, work life balance, personal and professional development, literature, e-meal vouchers, etc.)
  • Contribution to pension or life insurance scheme
  • Discount for mobile contracts
  • Company library – you can borrow from wide variety of books on professional development, leadership, business, marketing, public speaking, etc.
  • Plenty of social events and charity activities (Christmas party, boat party, Halloween party, football tournament, summer BBQetc.) are temporarily stopped, however we are already looking forward to invite all the new colleagues once we can organize them again


Not the right fit?

Get in touch with us directly via BrnoHR@dixonscarphone.com to discuss what else we can offer you.

You can find out more about life at Dixons via our FB or Instagram accounts - www.facebook.com/DixonsCarphoneBrno/ or www.instagram.com/dixonscarphonebrno/
Apply now Refer a friend More information about department

Office Tour

Wondering how the offices look like in reality? What’s happening behind the walls? Here is a sneak peek into our daily life at work.

Check our open positions
Customer Claim Support Associate for 3 months
Send to friend
Customer Claim Support Associate for 3 months