Customer Support Agreement Associate - part time

  • Place:

    Brno
  • Work type:

    part-time, temporary
  • Required languages:

    English (B2)
  • For graduates:

    yes

Kontakt na recruitera:

Moré Adriana Recruiter

Why should you choose us?

We are a team of people doing an administrative support to our commercial business in the UK and making sure the below major responsibilities are carried out:
  • The extended product warranty purchased by our end-customers is correctly setup and administered in our system and the related payments are carried out accordingly
  • The suppliers responsible for repairing broken products are paid for their services
  • The customers are offered an adequate replacement for their broken irreparable product
  • Missing products are allocated to the stores stock

What will you do?

You will do many of the following activities:
  • Setting up and maintenance of extended warranty forms in our internal administration system
  • Administration (setup, changes, and cancellations) of payment processes
  • Email communication with end-users regarding changes on their warranty contracts
  • Check of invoices submitted by our suppliers / repair companies
  • Identification of replacement of irreparable products and related administration
  • Communication with our stores (email, phone) and suppliers (email) in the UK
  • Allocation of products from our warehouse to the individual stores
  • Identification of improvement opportunities in the above mentioned processes
  • Regular professional communication with our colleagues locally and in the UK

Now you’re probably wondering what skills and knowledge we expect from you? Well…

  • You can communicate in English
  • You demonstrate common sense and eye for detail
  • You are a team player with high degree of integrity and responsibility
  • You shouldn’t mind to work occasional overtime, Christmas is a typical peak time when we shift into higher gear
  • You should have good communication and interpersonal skills because you will work in an open space environment and be in regular touch with many people
  • Being flexible is one of your strengths - it is important that you don’t suffer when it comes to changes in your/team working plans
  • You know how to use MS office
  • You know how to work hard
  • If you are excited about searching for and identification of process gaps and their improvements you are more than welcome
  • If you are able to demonstrate the above skills and your analytical and organizational skills too you can start right away

What we offer to make you happier?

  • Modern office right in the city centre with an amazing terrace
  • Soft skills training and language courses so you can activate both sides of your brain
  • Opportunity to turn your career - we offer each new position or internship to you first
  • You can mix benefits of your choice in our Cafeteria benefit system
  • Bonus scheme
  • You can turn off your brain and recharge in our chill out space or relax room
  • Some days are full of fruits
  • Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)
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Customer Support Agreement Associate - part time
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Customer Support Agreement Associate - part time