AR Associate (part time)
Work type:part-time, temporary
Required languages:English (C1)
Moré Adriana Recruiter
Why should you choose us?
The jobholder will be part of organisation for the Finance UK + Ireland. She/He will assist end customers on Refund queries, assist branches, colleagues and third parties in resolving related queries as primary contact. The jobholder is primarily responsible for customer refunds for PC World Business customers, cheque payments, taking credit card payments over the phone for overdue invoices.
What will you do?
- Managing inbound refund phone calls from PC World Business customers and processing refunds back to customer’s credit card.
- Business knowledge of Credit and leasing agreements processes.
- Taking payments over the phone for overdue invoices from PC World Business customers.
- Knowledge owner for the respective area refund processing and cheque payment allocation.
- Work closely with Group Loss prevention team based in the UK and report on any issues.
- To ensure all paperwork and updates are coded to the relevant exception system in time allowing for an appropriate audit trail and clear overview of individual case’s progress to its final resolution.
Now you’re probably wondering what skills and knowledge we expect from you? Well…
- Ability to work from Monday till Friday around 4 hours/daily (about 20 hours/week)
- Good problem solving skills and common sense approach.
- Advanced knowledge of English language to be able to make phone calls with end customers and UK&I stores colleagues.
- Data input with first time accuracy
- Knowledge of MS Office (Word, Excel)
What we offer to make you happier?
- Modern office right in the city centre with an amazing terrace
- Self-development opportunities in the form of trainings, courses
- Lunch vouchers
- Flexible working hours
- Plenty of social events and charity activities
Not the right fit?Get in touch with us directly via BrnoHR@dixonscarphone.com to discuss what else we can offer you.
You can find out more about life at Dixons via our FB or Instagram accounts - www.facebook.com/DixonsCarphoneBrno/ or www.instagram.com/dixonscarphonebrno/