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Customer Claim Support Associate (limited contract for 8 months)
We are a Europe's leading specialist electrical and telecommunications retailer and Services Company, our branch in Brno administratively supports multiple segments of the entire company’s business (finance, logistics, IT, web design, and retail). In our team we are doing an administrative support to our commercial business in the UK. In the CSA team we are a team of young people doing an administrative back office support to our commercial business in the UK and making sure the below major responsibilities are carried out:The extended product warranty purchased by our end-customers is correctly setup and administered in our system and the related payments are carried out accordinglyThe suppliers responsible for repairing broken products are paid for their services The end-customers are offered an adequate replacement for their broken irreparable productMissing products are allocated to the stores stock Iveta, Customer Service Agreement Manager: ‘As a manager of this team, I am looking for a proactive and communicative colleague who has an eye for detail and common sense. You should enjoy back-office activities – daily work with Excel, working with systems and data, and be passionate about technology and customer satisfaction. We will support your first steps, introduce you to everyone in the team and make sure you become part of it.’