Support Engineer

  • Place:

    South Moravia
  • Work type:

    full-time
  • Required languages:

    English (B2)
  • For graduates:

    no

Kontakt na recruitera:

Agata Kajfoszova Agata Kajfoszova IT pozice

Why should you choose us?

The Brno Integration CoE team provides end-to-end development, support, and testing integration services across all the company’s IT departments. We are now expanding our support team to cover new and exciting Cloud technologies for our Nordic customers.
The main purpose of our Integration team is to create and support reusable services for all internal and some external systems to allow much needed data exchange in a vast enterprise network. Modern architecture approaches and technologies are what we deal with every day.

What will you do?

▪ Support multiple cloud integration platforms and tools which process millions of messages daily
▪ Play a key role in owning live integration services and monitor them so that no issue will slip by unnoticed
▪ Cooperate closely with the team’s integration architects, developers, and other team members and share successes and blockers using Jira/Confluence
▪ Take weekly support shifts in our 24/7 rotation support setup
▪ Communicate with our colleagues from different parts of the world

What can you learn in our team?


▪ Take part in a growing team that starts working with new technologies (SnapLogic, SAP CPI, Apache Kafka, SAP Cloud Services, Azure Service Bus, API management) using modern architecture (Microservices, event-driven mechanisms, managed file transfer (MFT), API proxies)
▪ Learn how to support reusable integration interfaces and APIs
▪ Get comfortable with supporting vast amount of information passing by
▪ Be a part of enterprise integration and understand its concepts and standards
▪ Security standards involved in integrating on-premise, Cloud and 3rd party systems over internet (HTTPS TLS, certificates, access management, prevent harmful behaviour)
▪ Being in the middle of everything you will learn how different systems in an enterprise IT corporation work and coexist
▪ Take ownership over interesting and evolving services and helping to do things correctly from the beginning, not via hot patching

Now you’re probably wondering what skills and knowledge we expect from you? Well…

▪ You have some application support experience and the ability to handle on-call support
▪ Ability to communicate in English with our overseas colleagues and customers (B2 and higher)
▪ Experience of managing IT systems based on OS Linux
▪ Basic understanding of XML/XSDs, CSV, JSON standard data formats
▪ Familiarity with Cooperation tools (Jira/Confluence)
▪ Problem solving and willingness to learn new things
▪ Ability to understand and express ideas/requirements clearly within the team and across various teams and departments
▪ Experience with working in an agile team is an advantage
▪ Some DevOps and/or SAP Basis experience is also a plus

What we offer to make you happier?

▪ You can fully enjoy 25 vacation days
▪ 110 CZK/day lunch vouchers via e-lunch card
▪ Bonus and loyalty scheme
▪ Home office, yet office is still partially open, sick days
▪ Extensive training offer; hard and soft skills trainings, language courses, internal conference, and interesting guest speakers, currently in a virtual form. We provide ACCA studies to colleagues from financial departments.
▪ You can mix benefits of your choice in our Cafeteria benefit system (holidays, recreation, well-being, work life balance, personal and professional development, literature, e-meal vouchers, etc.)
▪ Contribution to pension or life insurance scheme
▪ Discount for mobile contracts
▪ Company library – you can borrow from wide variety of books on professional development, leadership, business, marketing, public speaking, etc.
▪ Plenty of social events and charity activities (Christmas party, boat party, Halloween party, football tournament, summer BBQ etc.) are temporarily stopped, however we are already looking forward to inviting all the new colleagues once we can organize them again


Not the right fit?

Get in touch with us directly via BrnoHR@dixonscarphone.com to discuss what else we can offer you.

You can find out more about life at Dixons via our FB or Instagram accounts - www.facebook.com/DixonsCarphoneBrno/ or www.instagram.com/dixonscarphonebrno/ or check out our Office tour video: https://cutt.ly/5hfYPhg
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